What You'll Do:
- Serve as a primary point of contact for our Outbound and Inbound departments. Lead and motivate 60+ reports within a time-sensitive and demanding environment ensuring all SLAs are achieved within budget
- Coach, train, and develop our employees providing both informal (e.g. on-floor coaching) and formal (e.g. written evaluation) job performance feedback and implementing career development plans
- Develop and execute strategic initiatives/projects to maximize productivity, reduce cost per unit, eliminate errors, and improve customer satisfaction
- Establish and document new operating procedures within your specified functional area of focus
- Work with the Senior Ops Manager to design inventory and materials management processes, procedures, and reports to decrease shrink, improve inventory accuracy and optimize overall finished goods and materials stock
- Identify and solve problems quickly and effectively. Determine root cause and work with cross-functional teams to implement corrective actions
- Develop staffing models to plan and allocate labor efficiently. Analyze performance metrics to achieve production goals and drive continuous improvement
- Stress and instill the importance of quality within the Distribution Center. Monitor SOP compliance by performing department audits and document findings
- Maintain a safe and healthy work environment by establishing and enforcing standards and procedures, complying with all OSHA regulations
- Established JIT inventory systems to replenish stock and avoid insufficiencies or excessive surplus
- Partner with Finance to reconcile POs and address inventory discrepancies
What You'll Need:
- High School Diploma, or equivalent
- 5+ years of relevant experience in a fast-paced, fulfillment environment required
- Bilingual in English and Spanish a plus
- Strong knowledge of Lean, JIT, and 5S principles
- Data-driven decision maker
- Analytical thinker; able to solve problems quickly and effectively
- Highly effective written and verbal communication skills
- Experience with Warehouse Management Systems (WMS) and Computers
- Ability to bend, lift, open, and move product up to 30 lbs
- Flexible, punctual, and reliable. Willing to work extended hours when necessary
- Great organizational skills with the ability to handle multiple tasks
