ABOUT THE ROLE
The Inside Sales develops and manages a customer portfolio in a specified geographic area in accordance with Agency Business Plan Management; sells products and services related to it, while promoting the Group's image and values. Their overall goal is to grow the business, improve the customer experience and increase the loyalty factor of small and medium sized enterprises (SME's) through sales.
The key responsibilities of an Inside Sales are divided as such :
- Account Management
- Overall result responsibility for a portfolio of SME accounts for all export, import and cross trade
- Plan and conduct phone calls in accordance with commercial plan, customer segmentation model and overall trade objectives
- Set sales targets for each customer and coordinate this with Trade Management
- Follow up on sales leads. Identify the commercial market opportunities and develop new business
- Ensure that each account have competitive rates on file at all times and that all agreed rates are filed correctly in Lara / relevant systems
- Open communication and strong interaction with Trade Teams (HO/Local) as well as with Sales Support Team
- Finance
- Strive to the highest degree of invoice accuracy and ensure that outstanding invoices are paid within agreed timeframe with customer
- Manage that valid and updated credit agreements are in place at all times for those customers eligible for credit terms
- Assist with dispute solving which is contract/quote/filing related
- Performance Monitoring & Reporting
- Ensure update of commercial data in the information system
- Monitor and follow up on customers performance by using data analytics.
- Create high quality sales call notes and file them in CRM
- Report results, developments and sales activities on a regular basis to Sales Management
SKILLS AND COMPETENCIES
- Fluency in Dutch and English, French is a preference.
- Knowledge of MS Office software, CRM software and relevant company systems.
- Good communication skills (oral & written)
- Customer focused and result driven
- Decision quality and problem solving skills
- Strong negotiation skills, able to close sales
As part of our Employee Experience offering, company offers a number of perks including:
- Group insurance for pension, life and invalidity
- Ambulatory medical insurance and dental plan
- Annual performance bonus subject to personal and company performance
- Hospitalization insurance; free for employees, partner and children
- Possibility to make use of bicyle leasing
- Access to 3000+ learning resources and courses
Come and find your better way with us!
